Client Service Officer (Contract, Private Bank)

Overview: • Responsible to provide first level Digital Platform support by phone and/or e-mail to Clients. • analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform. • “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform. Responsibilities: • Document and maintain the Client’s enquiries and request received in Bank’s ticketing tool • Subject Matter Expert for specific focus area such as Authentication, Trading, Payments • Strong commitment to quality service and standards • Manage the clearance of Long Form Deficiency, Subscription of documents, Investment related forms. • Support ad hoc duties/requests as assigned by team lead Requirements: • Degree with at least 1-3 years of related Client services experience, ideally in Banking sector • Strong communication talent, ability to manage conflict situation etc We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Charnele Tan I Registration No: R1105360