Senior Executive, Admission & Discharge

Job Description • Establish and review all registration, admission, financial counselling, billing & payment processes, ensuring urgent cases are fast-tracked for immediate admission and/or discharge. • Review and conduct audit checks on cashier collections, day end closing and daily banking of cash and cheques. • Prepare Patient Service Officer's duty roster to ensure adequate coverage of all service centres managed by Admission & Discharge • Assist staff members with or personally attend to customers' enquiries and feedback. Maintain good rapport with patients, doctors, clinic staff, insurance providers and the general public. Ensure that queries/issues are attended to efficiently within established service standards. • Manage team members' performance and perform appraisal. • Run roll calls and staff briefings. • Perform Senior Patient Service Officer duties in relation to admission and discharge of patients as and when required. • Plan and schedule training programmes of Patient Service Officer in the MediTech Expanse system and SOP compliance. Provide coaching and guidance to new staff. • Manage the staff roster. • Manage, track and review Key Performance Indicators for Admission & Discharge. • Assist in continuous improvement projects and enhance customer service levels. • Work closely with all stakeholders in the management of patients' journey in the hospital. • Participate in committees as assigned. • Perform any other duties as assigned. Job Requirements • Diploma or Degree holder • At least 3-4 years of experience in admission & discharge in the healthcare sector. • At least 2 years of supervisory experience. • Proficient in Microsoft Office and IT application systems. • Strong customer service skills. • Good interpersonal and communication skills and able to work under pressure. • Familiar with basic medical terminology. • IT literate and able to work with numbers.