Patient Service Associate (Emergency Department)

About Us Tan ​Tock Seng Hospital (TTSH), an anchor hospitalof NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines. Overview As a Patient Service Associate (PSA) in the Emergency Department, you will play an important frontline role in supporting the department’s daily operations and facilitating a smooth patient journey. You will work closely with patients, visitors and healthcare teams to provide timely and efficient administrative and service support in a fast-paced environment. Responsibilities • Attend to the registration of patients and visitors. • Handle billing, payment collection and related administrative matters. • Coordinate appointment scheduling and manage inbound and outbound calls, emails and other correspondence. • Support observation ward operations, including preparing the necessary medical documents for doctors’ review. • Coordinate patient admissions and discharges. • Attend to patient and visitor enquiries and provide appropriate assistance. • Work closely with the healthcare team to ensure smooth and efficient patient service operations. Requirements • Diploma, NITEC/Higher NITEC in any discipline. • Prior experience in customer service, frontline operations or a fast-paced work environment would be advantageous. • Able to perform 3 rotating shiftson a 6-day work week, including weekends and public holidays. • Service-oriented with good interpersonal and communication skills. • A good team player who is able towork effectively with different stakeholders. • Comfortable using IT systems and applications. • Able to remain composed,organised and responsive in a busy Emergency Department environment. Adding Years of HealthyLife Through Life Changing Careers, Where Passion Meets Purpose.