Sales Support

Job Description • Preparation and submission of monthly rates to the key customers. • Handle spot inquiries from existing customers and overseas agents. • Assist the sales team in preparation the quotations and following up on or escalating the shipment to the operation team. • Follow up with customer on import/ export/ crosstrade quotes after rates sent to customers. Check with customers on their desire rates. Negotiating cost with overseas agents. • After customer confirmed to proceed shipments, follow-up Import shipments until Pre-alert received & ops team fully taken up / follow-up Cross-trade shipments until BC received & ops team fully taken up/ follow-up Export shipments until ops team has fully taken up. Provide all related documents and details to ops Team for their coordination. • Checking on Invoices from agents are correct for ops team billing and arrangements. Providing details or information to ops team when needed. • Checking cost and selling rates to customer for assisting ops team on which carrier to place booking with. • Preparation of KPI report to key customers. Requirement • Diploma, NITEC or equivalent qualification • Experience in freight forwarding, shipping, or logistics procurement or pricing. • Proficient in Microsoft Office applications. • Strong communication and customer service skills. • Able to work independently and as part of a team. • Meticulous, organized, and capable of working collaboratively across multiple departments (Sales, Ops, Customer Service)