Project Manager

KEY RESPONSIBILITIES A. Critical Systems Operations & Service Continuity • Own the day-to-day operational management of critical shared services and payment platforms, including service availability, operational issues, planned maintenance and coordination of recovery actions. • Coordinate the management of incidents, problems, changes and service requests, ensuring issues are assigned, tracked and driven through to closure within stipulated SLAs. • Manage dependencies and downstream impacts across internet-facing government digital services and coordinate stakeholders to mitigate service disruptions. • Coordinate cloud hosting and infrastructure matters with relevant technical teams and vendors, including capacity, access, monitoring, networking and infrastructure changes. • Drive business continuity and operational readiness, with the objective of preventing unplanned downtime outside approved maintenance periods. B. Vendor, Contract & Financial Management • Manage external vendors responsible for application and infrastructure services, including performance, service levels, deliverables, defects, Change Requests (CRs) and Service Requests (SRs). • Challenge and validate vendor proposals, estimates, implementation approaches and deliverables to ensure they are complete, fit for purpose and delivered within agreed scope, quality and timeline. • Plan and monitor project and operational budgets, expenditure, quotations and service requests; identify variances and escalate financial risks early. • Coordinate contractual governance, service reviews and performance escalations, including follow-up on outstanding vendor commitments and corrective actions. C. Security, Audit & Compliance • Coordinate security, compliance and audit activities affecting critical systems and platforms, including evidence collation, response preparation, remediation tracking and closure of findings. • Ensure identified security vulnerabilities, access-control issues, configuration gaps and other compliance findings are assigned owners, tracked to completion and escalated where required. • Apply relevant Singapore Government ICT policies, standards and security requirements in the planning and management of system changes and operational activities. D. Project Delivery & Governance • Develop and maintain project plans, schedules, dependencies, resource plans, risk registers and issue logs for assigned initiatives. • Lead cross-functional delivery involving application teams, infrastructure/cloud teams, security teams, vendors and business stakeholders. • Coordinate requirements, User Acceptance Testing (UAT), deployment, transition and post-implementation activities, ensuring deliverables meet agreed scope, timeline and quality expectations. • Prepare project status reports, governance papers, management updates and executive dashboards, highlighting decisions required, key risks, issues and recovery actions. • Apply appropriate Agile and/or Waterfall practices according to the nature and complexity of the work. E. Continuous Improvement & Operational Readiness • Identify opportunities to improve operational processes, service quality, resilience, monitoring and vendor delivery through data, lessons learnt and analysis of recurring issues. • Proactively identify risks and dependencies before they affect production services, project milestones or committed deliverables. • Maintain up-to-date operational documentation, contacts, procedures and escalation arrangements required for effective service management. JOB REQUIREMENTS A. Technical & Domain Experience • Minimum 5 years of IT project management and/or application operations experience, preferably within the Singapore Government or public sector environment. • Demonstrated experience managing mission-critical production systems, including operational incidents, changes, service requests, deployments and recovery activities. • Experience managing internet-facing digital services or similarly business-critical services with multiple upstream/downstream dependencies. • Practical experience with cloud environments, including coordination of infrastructure, access, networking, monitoring and production changes. • Working knowledge of Singapore Government ICT policies, security requirements and compliance controls, with practical experience coordinating remediation activities. • Experience managing IT/security audits and driving findings from identification through remediation and closure. • Experience with enterprise or government authentication and identity integrations. • Experience with payment gateway or electronic payment integrations, preferably involving banks, payment service providers and electronic payment methods. • Experience coordinating with financial institutions, payment gateways or payment service providers is advantageous. B. Project, Vendor & Commercial Management • Proven experience managing the full project lifecycle, including planning, implementation, testing, deployment and transition to operations. • Demonstrated experience in vendor management, including SLA/KPI tracking, contractual deliverables, CR/SR management, issue escalation and performance governance. • Proven ability to manage budgets, quotations, resource plans and competing priorities while meeting agreed deliverables. • Experience coordinating UAT, production deployment, rollback planning and post-implementation verification. • PMP, CITPM or equivalent recognized project management certification is preferred. C. Personal Characteristics & Behavioral Requirements • Demonstrated ability to work independently with minimal supervision and take end-to-end ownership of assigned responsibilities. • Proactively investigates unfamiliar issues using available documentation, system information, historical records, vendor/product documentation and other relevant sources before seeking assistance. • Actively identifies and engages the appropriate s…