FACILITIES MANAGEMENT MANAGER

Key Responsibilities • Lead daily facilities and workplace operations, including technical, cleaning, mailroom and support services. • Ensure service delivery meets KPIs, SLAs, safety and compliance requirements. • Manage client relationships and act as the key point of contact for operational matters. • Lead and manage vendors, contractors and service partners. • Monitor budgets, costs, risks and overall operational performance. • Drive workplace experience and service quality improvements. • Manage incidents, emergency preparedness and business continuity. • Identify opportunities for cost optimization, productivity and continuous improvement. • Prepare operational reports and lead regular performance reviews with stakeholders. Requirements • Degree/Diploma in Facilities Management, Engineering, Building Services or a related discipline. • Strong knowledge of ACMV/HVAC, electrical, fire protection and BMS systems. • Experience in managing vendors, contractors, budgets and client stakeholders. • Strong leadership, communication and problem-solving skills. • Good understanding of KPI/SLA, safety, compliance and risk management. • Customer-focused, commercially aware and able to work in a fast-paced environment.