Import Senior Executive (up to $4000) (Alps Ave) (Cargowise System exp)

Position: Import Senior Executive (Freight Forwarding) Salary: up to $4000 Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat) Working Location: Alps Ave (nearest MRT Changi Airport) The Airfreight Customer Service Senior Executive (Import/Export) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams. Key Responsibilities: • Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure. • Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues. • Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations. • Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures. • Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries. • Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction. • Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes. • Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices. • Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up Qualifications & Requirements: • Solid knowledge of airfreight import processes, documentation, and customs requirements. • Strong operational and problem-solving skills, with the ability to manage multiple airfreight import shipments simultaneously. • Excellent customer service skills with a professional and proactive approach. • Good communication and coordination skills to work effectively with internal teams, carriers, and customers. • Detail-oriented with strong organizational skills and ability to follow through on tasks independently. • Previous hands-on experience in using Cargowise system is preferred. To Apply: • You may email your resume to jj@alignrecruitment.com.sg for more information. • Regret to inform that only shortlisted candidates will be contacted by our consultants. Align Recruitment Pte Ltd (20C0253) JJ Tan (Reg No. R23112681)