Area Restaurant Manager

Key Responsibilities Outlet & Service Operations • Oversee daily front-of-house operations across outlets. • Ensure smooth service flow and consistent standards across outlets. • Maintain strong floor presence and support outlets during peak periods. • Ensure staff follow company SOPs, service standards, grooming and safety requirements. • Monitor outlet presentation, cleanliness and overall customer experience. Team Leadership & Development • Lead, motivate and develop outlet service teams. • Delegate duties and manage staff deployment and breaks effectively. • Conduct briefings, on-the-job training and performance coaching. • Support recruitment, onboarding and development of service staff. Customer Experience • Maintain high standards of hospitality and customer service. • Handle customer feedback and complaints professionally. • Ensure effective service recovery and follow-up. • Drive customer loyalty through consistent and engaging service. Sales & Outlet Performance • Drive sales and support outlets in achieving sales targets. • Identify opportunities for upselling and sales-building activities. • Support marketing promotions and outlet campaigns. • Monitor outlet performance and recommend improvements. • Work with Management on initiatives to improve sales and profitability. Cash & Inventory Control • Oversee cash handling and ensure accurate daily transactions and closing. • Monitor stock levels and product availability. • Ensure proper stock control and minimise wastage. • Follow up on operational discrepancies and issues. Reporting & Management Support • Understand food cost and manpower cost concept, able to create and edit POS key. • Generate weekly report and report outlet performance, operational issues and staff matters to Management. • Conduct regular outlet visits and follow up on areas requiring improvement. • Support new outlet openings, training and operational setup where required. • Work closely with Management to implement operational improvements. Requirements • Minimum 3 years of relevant F&B experience, preferably with multi-outlet experience. • Strong leadership and people management skills. • Service-oriented with a positive and proactive attitude. • Strong communication, problem-solving and decision-making skills. • Able to work independently and manage multiple outlets and priorities. • Comfortable working shifts, weekends and public holidays. • Willing to travel between outlets as required.