Data Centre Field Engineer

Support the operations and maintenance of mission-critical data centres and remote buildings in Singapore. This position requires working on a 12-hour rotating shift to support day-to-day data centre operations. Job Responsibilities: • Perform day-to-day data centre and computer operations activities, including: • Key management and access control • Vendor escort and coordination • Data centre facilities and infrastructure checks • Powering up onboarded servers and equipment • Data sanitisation and degaussing activities • Routine operational checks • Laptop and IT equipment management • Provide operational support for activities conducted within data centres and secure rooms. • Ensure all data centre procedures, policies and security requirements are strictly followed. • Monitor, respond to and promptly escalate incidents in accordance with established incident response procedures. • Track incidents through to complete resolution and ensure appropriate follow-up actions are completed. • Prepare operational and incident reports for management. • Support data centre activities and operational requirements as assigned by management. • Perform additional duties as required to support business and operational needs. • The successful candidate will be assigned to a different data centre each month, rotating between East and West Singapore locations . Desired Skills, Knowledge and Experience: • Minimum 5 years of experience in data centre operations, preferably in a team-based environment. • Experience working in a high-pressure, mission-critical environment with 24x7 operational or on-call support. • Strong understanding of Incident, Problem and Change Management processes based on ITIL best practices. • Experience supporting and coordinating with data centre vendors and outsourced service providers. • Ability to quickly learn and effectively use in-house applications and operational systems. • Strong multitasking, organisational and problem-solving skills. • Proficient in Microsoft Office, particularly Excel, PowerPoint and Word. • Good verbal and written communication skills, with the ability to communicate clearly and effectively with internal teams, vendors and stakeholders. • Strong work ethic with a proactive and responsible approach to assigned tasks. • Analytical and inquisitive mindset, with the ability to identify issues and develop practical solutions. • Ability to work effectively both independently and as part of a team. • Prior experience in data centre operations within financial institutions is required.