Compliance & Customer Support Executive

Job Introduction: At Takagi Ramen, we believe that the key to a memorable dining experience starts long before the food arrives at the table. It begins with our dedicated team behind the scenes—our call center, customer support, and compliance professionals who ensure that every detail is perfect. High Reviews: Our reputation speaks for itself. Consistently high online reviews reflect our commitment to excellence and provide a sense of pride and accomplishment for our team members. Exceptional Customer Service: We take customer service to the next level. Our support team is empowered to make decisions that enhance the guest experience, ensuring every customer feels valued and heard. Strong Customer Recovery: Mistakes happen, but how we recover is what sets us apart. Our robust customer recovery protocols ensure that any issue is resolved quickly and satisfactorily, turning potential problems into opportunities to impress. High Compliance Standards: Compliance isn't just a checkbox for us—it's a cornerstone of our operations. We adhere to the highest food safety and general restaurant standards, ensuring a safe and pleasant environment for both our customers and our staff. What we provide: - Comprehensive Training: We invest in your success with thorough training programs that equip you with the skills and knowledge you need to excel. - Career Growth: We are committed to your professional development. With clear pathways for advancement, your career can grow as quickly as your ambitions. - Supportive Environment: Our team culture is built on mutual respect, support, and a shared commitment to excellence. We value each team member's contributions and foster a collaborative, positive workplace. So come be a part of a company where your work truly makes a difference! Job Responsibilities: 1) Understand the business goals, identify performance gaps, and recommend solutions 2) Develop, plan, prepare, implement, and improve the training program for staff 3) Update and maintain the training manual, materials, and knowledge base 4) Conduct soft-skills training for all outlets staff according to SOP and required standards 5) Design and implement training framework and ensuring full use of our company's internal training app 6) Plan, implement, execute, and evaluate training plans. 7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department 8) Manage and track induction and onboarding program for new employee 9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset 10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime 11) Evaluate and ensure the effectiveness of the training program 12) Manage the company's call center department 13) Conduct compliance and CCTV audit checks of outlets remotely 14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner Job Requirements: - Possess a Diploma or Bachelor's Degree - Working experience as a Trainer in relevant industries and also in customer support roles - Track record in designing and executing successful training programs with an attention to small details - Familiarity with traditional and modern training methods (hands on mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.) - Excellent communication skills. - Ability to plan and manage time effectively - Strong multitasking skills Working Days: - 5 or 6 Days Work Week - 10am to 10pm - Must be flexible to work on weekends Salary: - $3,200 to $4,200 per month