Sales Consultant

The Sales Consultant is responsible for promoting and selling the company’s cord blood and tissue banking services to consumers in a professional, ethical, and compliant manner. This role involves direct engagement with parents through events, roadshows, clinics, and other approved channels, providing accurate information, guiding customers through the enrolment process, and ensuring a positive and trustworthy customer experience. The Sales Consultant plays a key role in achieving sales targets while upholding high service standards in a regulated healthcare environment. Sales & Customer Engagement • Promote and explain the company’s services and products clearly and accurately to consumers • Engage customers professionally at events, exhibitions, clinics, and other approved platforms • Conduct sales consultations and guide customers through the sign-up process • Achieve individual sales and enquiry generation targets • Build trust and rapport with customers through ethical and transparent communication Product Knowledge & Compliance • Maintain strong knowledge of company services, processes, and regulatory requirements • Ensure all sales activities are conducted in compliance with company policies and healthcare regulations • Follow approved sales scripts, materials, and documentation procedures • Participate in all required training and compliance briefings Documentation & Administration • Ensure accurate completion and submission of all customer forms, contracts, and supporting documents • Maintain proper records of sales activities and customer interactions • Support internal audits and compliance checks through proper documentation Service Excellence • Provide a positive and professional customer experience throughout the sales journey • Work closely with the Customer Service team to ensure smooth handover after sales • Handle basic customer enquiries and escalate complex issues appropriately Events & Activations • Participate in company events, exhibitions, roadshows, and weekend activations when required • Support event setup, customer engagement, and post-event follow-up activities Teamwork & Continuous Improvement • Work collaboratively with team members and supervisors to achieve team goals • Accept coaching and feedback to continuously improve sales and service performance • Support any additional duties or initiatives assigned by the Service Operations Manager Job Requirement • Diploma or equivalent qualification (Degree is an advantage) • Minimum 1–3 years of experience in: • o Sales • o Customer service • o Healthcare, insurance, financial services, or related industries (preferred) • Strong interest in healthcare services and client education • Comfortable engaging with consumers in a consultative sales environment • Willing to work weekends and participate in events when required