General Manager (Ship Agency)

Role Overview We are seeking an experienced General Manager to lead the overall commercial and operational performance of a ship agency business. The successful candidate will be responsible for business growth, principal and client relationships, service delivery, financial performance and team leadership. This is a senior management position requiring extensive ship agency experience, strong industry relationships and a proven ability to manage both commercial and operational functions. Key Responsibilities • Develop and execute the company’s business and commercial strategy. • Lead day-to-day ship agency operations and ensure efficient handling of vessel calls. • Identify new business opportunities and secure additional principals and agency appointments. • Build and maintain relationships with shipowners, charterers, operators and other maritime stakeholders. • Oversee service delivery and ensure clients receive timely, reliable and cost-effective support. • Lead negotiations for agency agreements, service contracts and commercial proposals. • Monitor revenue, profitability, operating costs and overall business performance. • Prepare annual budgets, business forecasts and management reports. • Review pro forma and final disbursement accounts to ensure accuracy and timely submission. • Ensure compliance with port regulations, company procedures and applicable maritime requirements. • Oversee vendor selection, contract negotiations and service-provider performance. • Lead, mentor and develop the commercial and operations teams. • Establish performance targets and promote a strong service-oriented culture. • Resolve operational escalations, commercial disputes and client concerns. • Represent the company at client meetings, industry events and business-development activities. • Provide regular strategic and operational updates to senior management. Qualifications and Experience • Degree or diploma in Maritime Studies, Shipping, Business or a related discipline. • At least 10 years of relevant ship agency or port agency experience. • Several years of experience in a senior leadership or management position. • Strong understanding of vessel handling, port-clearance procedures and disbursement accounts. • Proven record of developing business and managing key client or principal relationships. • Established network within the maritime and shipping industry. • Strong commercial, financial and operational management capabilities. • Excellent negotiation, leadership and stakeholder-management skills. • Able to make sound decisions and manage urgent matters under pressure. • Proficient in Microsoft Office and relevant ship agency management systems. • Excellent written and spoken English. • Willingness to respond to operational matters outside regular working hours when required.