Service Desk Engineer

Key Responsibilities • Provide first-level (L1) desktop and basic network support. • Handle and resolve customer service requests using relevant tools and systems. • Log and validate all customer contacts in the call-handling database. • Manage service requests from start to resolution. • Provide customers with regular updates on the status of their requests. • Complete appropriate follow-up actions. • Escalate issues according to established procedures and timelines. • Handle customer concerns professionally and work toward mutually satisfactory outcomes. • Support operations according to a 24×7 roster. Requirements • Basic knowledge of desktop and network support. • Strong skills, with the ability to communicate effectively with both technical and non-technical users. • Customer-focused mindset with prior customer service experience preferred. • Strong problem-solving and follow-up skills. --------------------------- Please refer to U3’s Privacy Notice for JobApplicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/ . When youapply, you voluntarily consent to the collection, use and disclosure of yourpersonal data for recruitment/employment and related purposes.