ServiceNow Solution Architect | Public Sector | 1 Year Contract

Job Summary We are looking for an experienced and technically strong ServiceNow Solution Architect & Scrum Master to lead platform strategy, agile delivery, and AI innovation initiatives within a large-scale enterprise environment. This is a high-impact dual role suited for someone who is equally comfortable driving architectural decisions and leading agile delivery teams to consistent, high-quality outcomes. Job Responsibilities ServiceNow Platform Leadership • Conduct feasibility studies to evaluate ServiceNow implementation opportunities and assess technical viability • Lead architectural design and migration strategy for transitioning workflows from legacy platforms such as SharePoint, Nintex K2, and other systems to ServiceNow with minimal business disruption • Design and oversee implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities to enhance operational visibility and enable data-driven decision making • Establish monitoring frameworks providing real-time insights into system performance, user adoption, and business process efficiency Agile Delivery & Scrum Leadership • Serve as Scrum Master across one or more ServiceNow delivery teams, facilitating all Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives • Champion agile principles across the organisation, coaching teams and stakeholders on Scrum frameworks and fostering a culture of continuous improvement • Own and manage the product backlog in close collaboration with Product Owners and business stakeholders, ensuring user stories are well-defined, prioritised, and sprint-ready • Track and communicate key agile metrics including velocity, sprint burndown, and release progress to senior leadership and programme stakeholders • Proactively identify and remove impediments that obstruct team progress, escalating blockers where necessary Artificial Intelligence & Innovation • Design, architect, and oversee implementation of ServiceNow AI capabilities including NowAssist, Agentic AI, and other emerging AI features • Lead exploration and experimentation to integrate ServiceNow AI with SaaS platforms including Microsoft Copilot, Workday, SAP, COUPA, iValua, and Oracle • Oversee migration to ServiceNow Protected Platform (SPP) and unlock new capabilities including AI Agent Studio and Workflow Data Fabric Enterprise Architecture • Provide enterprise-wide architecture review and guidance ensuring ServiceNow implementations align with the organisation's broader technology strategy • Collaborate with cross-functional stakeholders to identify standardisation opportunities and promote architectural consistency across the enterprise Access Control & Licensing Optimisation • Streamline and simplify the existing ServiceNow access control matrix within current licensing constraints • Develop strategies to optimise user access patterns, reduce administrative overhead, and maintain appropriate security controls Quality Assurance & Vendor Management • Provide independent validation and counter-checks of vendor solutions and implementation efforts • Conduct thorough reviews of ServiceNow instance upgrades, validate code quality during deployments, and ensure adherence to best practices and organisational standards • Serve as the technical authority for vendor accountability and solution quality assurance Job Requirements • Minimum 8 to 10 years of solution architecture experience with at least 3 years focused on ServiceNow, with preference for ServiceNow Customer Service Management (CSM) • Minimum 3 years of experience as a Scrum Master or Agile Delivery Lead within enterprise technology or digital transformation programmes • Demonstrated experience facilitating agile ceremonies, managing product backlogs, and coaching cross-functional teams • Proven track record in enterprise solution architecture, system integration, and large-scale digital transformation projects • Deep understanding of workflow migration strategies and legacy system modernisation • Experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI capabilities • Knowledge of enterprise software ecosystems including ERP, HCM, and procurement platforms • Experience in vendor management, solution validation, and ensuring delivery quality standards • Experience leveraging AI tools and automation to improve processes, decision-making, and operational efficiency • Strong analytical, problem-solving, and communication skills — able to present complex technical concepts to both technical and non-technical audiences Good to Have • ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) • Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification • TOGAF or equivalent enterprise architecture certification • Experience with cloud platforms and modern integration technologies • Knowledge of AI/ML technologies and enterprise applications • Familiarity with scaled agile frameworks such as SAFe or LeSS • Experience in government or highly regulated environments Interested candidates are invited to apply via the “Apply Now” button. 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