Service Delivery Engineer (Service Management Office) - Degree Holder

Job Summary The appointed candidate will support the Service Management Office (SMO) to ensure smooth IT service delivery, incident tracking, and SLA compliance across enterprise systems. Roles & Responsibilities • Coordinate daily service management operations, service requests, and incident escalation workflows. • Monitor Service Level Agreements (SLAs) and track performance metrics to ensure prompt issue resolution. • Act as a primary liaison between technical support teams, end-users, and external vendors. • Maintain comprehensive documentation for service logs, incident reports, and standard operating procedures. • Support service improvement initiatives and assist in auditing operational compliance. Requirements • Singapore Citizen and eligible to obtain necessary security clearances. • Possess a Bachelor’s degree in Information Technology, Computer Science, Business IT, or a related discipline. • Minimum of 3 years of relevant experience in IT service desk, helpdesk, or service management operations. • Strong communication and stakeholder engagement skills. • Good organizational abilities and attention to detail.