Desktop Support Engineer

Responsibilities: • Maintenance of IT peripherals including backup & recovery • Set-up, installation, re-installation or migration of IT peripherals • Relocation of IT peripherals within premises • Provide onsite support at client's premise, remote support by phone & email, and standby support if necessary/activated. Handling clients/end-users IT related requests • Troubleshoot hardware & software issues • Users profile administration • Interface with other maintenance vendors (eg. HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved. • Installation and configuration of software according to customer standard Requirements: • Minimum ITE / Diploma in IT or equivalent • At least 1 year of working experience in IT field • End-user support experience is preferred • Basic networking support & supporting in OS platform • Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative • Able to work under pressure and in a fast-paced environment Others • 5-days work week / w CPF / w Leave Entitlement • Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer