Customer Service Associate (Luxury)

We're hiring for an established luxury watch brand looking for a Customer Service Associate to join their After-Sales Service team. You'll be the key point of contact for clients, supporting them throughout their after-sales journey and ensuring a smooth, premium experience. Why Join? • Basic salary up to $3000/month + 13th month • Performance Bonus • Join an Established Luxury Watch Brand • Build Expertise in Luxury After-Sales & Client Service • Career Growth in the Luxury Industry What You'll Do • Assist clients with enquiries through phone, email and in person • Provide information on products, warranties and after-sales services • Guide clients on product care, maintenance and servicing • Coordinate repair and service requests with internal teams • Keep client and service records updated in the CRM system • Handle client concerns professionally and work towards suitable solutions • Follow up on service requests and keep clients updated on progress • Support general administration and day-to-day operations of the department What We're Looking For • Strong communication and interpersonal skills • Patient, attentive and comfortable handling different client situations • Good problem-solving skills and able to manage enquiries independently • Organised and comfortable managing multiple requests at once • Proactive and works well within a team • Interest in luxury products and watches is advantageous Love delivering great service and looking to enter the world of luxury watches? Apply now for a confidential chat. Only shortlisted candidates will be contacted. CREWby HRNet | HRnet Ventures Pte Ltd (24C2435) AthirahBte Rosli (R2197227) | Outsourcing Team