OPERATIONS EXECUTIVE

OPERATIONS MANAGEMENT • • Oversee daily operations across retail outlets, workshop/service centre, fleet, and logistics. • Plan operational schedules, job assignments, and resource allocation to optimise productivity. • Coordinate with Admin and Finance on contracts, billing, and payment follow-ups. • Handle operational enquiries from customers, partners, and internal teams, ensuring timely and professional responses. • Supervise and develop team members to improve operational performance and accountability. • Support digitalisation initiatives and operational system improvements. SERVICE CENTRE & WORKSHOP • Manage service centre operations including technicians and service advisors. • Monitor job cards, labour efficiency, and parts usage. • Ensure quality standards, proper service documentation, and timely job completion. • Maintain workshop safety, cleanliness, and compliance with regulatory requirements. • Track key service metrics such as turnaround time, customer satisfaction, and revenue. FLEET OPERATIONS • Manage deployment and operational readiness of the company’s rental fleet. • Coordinate servicing schedules, inspections, and insurance renewals. • Monitor fleet utilization, mileage, and maintenance costs. INVENTORY & SUPPLY CHAIN • Oversee and manage stock management for motorcycles, parts, and accessories locally and overseas. • Coordinate procurement, supplier negotiations, and replenishment planning. • Conduct periodic stock checks and ensure accurate inventory records. PRODUCT & VENDOR COLLABORATION • Work with Sales on product development initiatives and new offerings. • Liaise with vendors to secure competitive pricing and supply terms. • Support product launches, bundled packages, and service innovations.