Service Engineer

On behalf of our client, who is an Original Equipment Maker (OEM) in the built environment space, we are looking for a Service Engineer with the following details : Description • To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback. • Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction. • Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement • Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster • Provide leadership, technical guidance, and support to subordinates. • Obtain required materials/resources for works as required • Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented • Complete office administrative works as required. • To communicate with inter-department staff for solutions & resolve issues • Report and assist Section Head on operations. Requirement • Diploma in Mechanic/Electrical/Mechatronic Engineering • With at least 2-3 years of experience in a supervisory /team lead role • To be 24/7 operationally ready to attend to issues (rostered) EA registration : 22C0971 | EA License : R21101298