L2 Support Engineer (Sailpoint IAM) - Contract

About the role We are seeking an L2 Support Engineer specialising in Sailpoint IAM/IGA to join our team on a contract basis . This role offers an exciting opportunity to provide advanced technical support for Identity Access Management and Identity Governance Administration systems. As an L2 Support Engineer, you will be a key player in ensuring the stability, security and optimal performance of our Sailpoint IAM/IGA infrastructure. You will bridge the gap between frontline support and engineering teams, troubleshooting complex issues and implementing solutions that directly impact business continuity and security posture. Key responsibilities • Provide second-level technical support for Sailpoint IAM/IGA system and its integrations, investigating and resolving complex incidents and service requests • Diagnose and troubleshoot issues related to identity provisioning, access requests, role management and user lifecycle management • Analyse system logs, error messages and performance metrics to identify root causes of problems and implement effective resolutions • Collaborate with L3 support teams, business users and vendors to resolve issues, support compliance requirements, and ensure the reliable operations of Sailpoint services • Create and maintain comprehensive technical documentation, runbooks and knowledge base articles for recurring issues and solutions • Perform system maintenance activities, including patches, upgrades and configuration changes in accordance with change management procedures • Monitor Sailpoint IAM/IGA system health, performance and security compliance • Provide technical guidance and knowledge transfer to junior support team members and stakeholders • Participate in on-call support schedules to provide emergency technical assistance outside standard business hours • Support identity governance initiatives, compliance audits and security assessments related to IAM systems What we're looking for • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline. • Minimum 3 to 5 years of experience supporting SailPoint Identity and Access Management (IAM) platforms, including user access management, provisioning, and access governance activities. • Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications, and role management. • Strong analytical, troubleshooting, and problem-solving skills. • Experience in application support within the Corporate Banking or Financial Services industry. • Good understanding of security and compliance requirements related to access governance. • Strong stakeholder management and vendor coordination skills. • Ability to work in a fast-paced support environment with SLA commitments. Preferred Skills and Experience • Hands-on experience supporting SailPoint connectors and integrations. • Experience with application onboarding, account aggregation, and identity synchronization processes. • Experience supporting audits and compliance reviews. • SailPoint certification is an advantage. Due to the volume of applicants, we regret to inform that only shortlisted candidates would be notified. Talentvis Singapore Pte. Ltd. EA Licence Number: 04C3537 Personnel Registration Number: R1222762 Tan Ying Mrs Ying Yoshimura