Operation Supervisor

Job Responsibilities • Oversee the daily operations of the retail stall to ensure smooth and efficient business operations. • Maintain a high standard of retail cleanliness, hygiene and overall presentation to provide customers with a clean, comfortable and welcoming environment. • Conduct regular checks to ensure the stall, service areas, equipment and surrounding areas are clean, tidy and properly maintained. • Ensure products, displays and merchandise are neatly arranged and presented according to company standards. • Monitor daily operations and promptly address any operational issues that may affect customer experience. • Supervise and guide staff to ensure they follow company procedures, cleanliness standards and service requirements. • Ensure adequate stock levels and coordinate replenishment where necessary to support daily operations. • Monitor staff attendance, work performance and daily task completion. • Handle customer feedback and assist in resolving operational or service-related issues professionally. • Ensure compliance with workplace safety, food hygiene and company operational procedures where applicable. • Coordinate with management and relevant departments on operational matters, maintenance issues and improvement initiatives. • Identify areas for improvement and recommend practical measures to improve operational efficiency and customer satisfaction. Job Requirements • Minimum 2 years of relevant experience in retail operations, outlet operations, hospitality, F&B or a similar supervisory role. • Candidates with supervisory or team-lead experience will be preferred. • Strong knowledge of daily retail operations, cleanliness, hygiene and outlet presentation standards. • Able to supervise, guide and coordinate staff to ensure daily operational tasks are completed efficiently. • Good communication and interpersonal skills with the ability to work effectively with staff, customers and management. • Strong organisational and time-management skills with the ability to manage multiple operational tasks. • Able to identify operational issues and take appropriate action to resolve them promptly. • Customer-oriented with a strong focus on maintaining a clean, comfortable and welcoming retail environment. • Responsible, proactive and able to work independently with minimal supervision.、 • Willing to work retail operating hours, weekends and public holidays, where required. • Comfortable working in a fast-paced retail environment. • Basic computer skills and ability to maintain simple operational records and reports. • Candidates who are able to communicate in English and/or other relevant languages will be an advantage.