Senior Operations Executive

We are looking for a responsible and hands-on Senior Operations Executive to oversee the day-to-day operations of our cleaning services and ensure smooth manpower deployment across our client sites. This is a field-based and results-oriented role suitable for someone who is independent, resourceful and comfortable managing staff and resolving operational issues. Key Responsibilities • Oversee daily manpower deployment and ensure scheduled jobs are properly covered • Work closely with the Sales & Operations Admin, who manages and prepares the daily staff schedule • Handle last-minute manpower issues such as medical leave, absenteeism, lateness and urgent replacements • Monitor staff attendance, punctuality, conduct and work performance • Handle staff disciplinary and operational matters when required • Conduct site visits and follow up on operational or service issues • Liaise with staff and clients to resolve ground operational matters • Arrange and replenish cleaning consumables and supplies at client sites • Carry out operational errands and deliveries when required • Assist with staff deployment, redeployment and manpower planning • Provide guidance and operational support to cleaners • Ensure company procedures and service standards are followed • Report significant manpower, staff or client issues to management • Perform other operational duties as required Working Arrangement • 6-day work week with a designated rest day • Flexible working arrangement based on operational requirements • This is a results-oriented role where we value getting the job done rather than simply clocking office hours • Candidates must be flexible and prepared to respond to urgent operational matters when required • Some days may require early or after-hours attention depending on manpower and operational needs Company Vehicle • Company van provided for work duties • Vehicle may be driven home • Petrol expenses covered by the company • Season parking covered by the company Requirements • Valid Singapore Class 3 or Class 3A driving licence • Minimum 2 years of relevant experience in operations, facilities, cleaning, logistics, manpower coordination or a supervisory role preferred • Comfortable supervising and communicating with frontline workers • Able to handle staff attendance, punctuality and disciplinary matters professionally • Strong problem-solving skills and able to react calmly to last-minute manpower issues • Able to work independently with minimal supervision • Hands-on and willing to travel between client sites • Responsible, dependable and able to take ownership of operational matters • Flexible with working arrangements when operational situations require attention • Basic computer and WhatsApp proficiency • Experience in the cleaning or facilities management industry is advantageous but not essential