TEAM LEAD

Job Description • Carry out daily cleaning and housekeeping duties according to the assigned schedule, work instructions, and required standards. • Coordinate daily housekeeping operations and ensure all assigned areas are properly cleaned, maintained, and presented to the required standards. • Serve as the main point of contact between the housekeeping team, client, management, and suppliers. • Lead, guide, supervise, and monitor housekeeping staff, including task allocation, attendance, and work performance. • Communicate work instructions, client requirements, and operational updates clearly to the housekeeping team. • Conduct regular inspections and ensure cleaning and housekeeping issues are promptly rectified. • Handle client feedback, requests, and complaints professionally and follow up on corrective actions. • Monitor the proper use and condition of cleaning equipment, machines, chemicals, and supplies. • Maintain basic records, including attendance, manpower deployment, inspections, and daily reports. • Report incidents, damages, maintenance issues, manpower shortages, and other operational concerns to management promptly. • Ensure all staff comply with company policies, client requirements, safety procedures, and housekeeping standards. • Hands-on cleaning duties and ad-hoc housekeeping tasks are required as part of the role. • Escalate any issues, complaints, incidents, or urgent matters to management promptly when necessary. • Carry out any other duties assigned by Management or the Client. Requirements • Previous experience in a similar supervisory role is preferred. • Ability to manage, motivate, and guide a team of cleaning staff effectively. • Responsible, reliable, and able to work independently with minimal supervision. • Willing to perform hands-on cleaning duties when required. • Able to work in a fast-paced environment and manage daily operational requirements. • Able to handle client feedback and complaints professionally and promptly. • Good problem-solving skills and ability to take appropriate corrective action. • Basic knowledge of cleaning equipment, machines, chemicals, and safety procedures is an advantage. • Able to align with client and organisational directives and demonstrate a willingness to learn and adapt to operational requirements. • Able to work well under pressure and manage stressful situations calmly and professionally.