Patient Service Associate

We are hiring Patient Service Associates (PSAs) for two locations: Paragon and Farrer Park, with one vacancy at each location. Duties and Responsibilities: • Coordinate daily operations of the clinic to ensure efficiency, compliance, and high-quality patient care. • Perform administrative and operational duties, including patient registration, payments, appointment scheduling, financial counselling, insurance and Medisave claims, stock management, etc. • Respond to and follow up on enquiries related to imaging services via telephone, email and walk-ins etc. • Maintain and develop existing and new patients through planned marketing efforts. • Maintain a computerised patient and prospects database. • Assist with basic market research, competitor monitoring, and patient feedback surveys to support service improvement initiatives. • Demonstrate a clear understanding of the centre's imaging services and workflows to provide accurate information to patients and stakeholders. • Provide operational support to the Centre Operations Manager, including coordination of daily activities and ad-hoc operational tasks. • Organise and prioritise own workload effectively to ensure provision of quality service. • Maintain accurate, complete and timely records in accordance with regulations, policies and procedures. • Recognise when colleagues need assistance and offer practical support. • Perform duties in a manner that minimises risks to the health, safety and security of self and others, and supports others in maintaining health, safety and security. • Maintain cleanliness and orderliness of work areas, leaving them in a suitable condition for subsequent use. • Ensure that patient confidentiality is maintained at all times and access to patient related information (either electronic or paper based) is restricted to the needs of work. • Carry out activities that are consistent and in compliance with applicable external legislations, regulations, etc., and internal policies, procedures, etc. • Undertake any other ad-hoc projects or any other responsibilities and assignments as assigned by the Management. Requirements: • Has 1-2 years of experience in healthcare industry. • Experience working in a specialist clinic setting. • Able to work in fast-paced environment. • Tech-savvy • Good interpersonal skills, a good team player and has good time management skills. • Willing to learn and ability to adapt are key attributes for this role. • 5.5-day work week: Monday to Friday, 8:30am–5:30pm; Saturday, 8.30am–12.30pm (closed on Sundays)