OPERATIONS EXECUTIVE (OCEAN)

WHAT YOU'LL GET • 🧑‍💼 5 Days Work Week • 🏥 Medical & Insurance Benefits • 🌱 Career Growth & Training Opportunities • 🚌 Company Transport (Pasir Ris MRT ↔ Office) • 🎂 Birthday Benefits - Birthday Vouchers & Birthday Leave DUTIES & RESPONSIBILITIES • This role supports day to day Ocean, Air and Road Freight operations • Shipment planning consists of Air, LCL, FCL, Breakbulk etc • Haulage arrangements • Customs clearance declaration • Work closely with internal departments to coordinate customer’s shipments • Handling Import and Export shipments & documentation from A to Z • Troubleshooting and attending to customer complaints/disputes/ ministry/ official authority • Ensure all enquirers are responded to within the shortest possible time frame • To obtain pricing and generate complete/competitive quotation base on customer’s requirements • Follow up with customer, overseas agents and overseas offices on quotations/ proposal and negotiate to a closure • Collaborate with Sales and Commercial on maintenance of customers • Monitor billing and ensure timely invoicing • Involvement in ad-hoc duties and assignments may be required from time to time REQUIREMENTS • Relevant Freight Forwarding Experience - Candidates with relevant freight forwarding experience, particularly those with Ocean Freight exposure will be preferred • Customer-focused – Build strong, long-term customer relationships while identifying business growth and improvement opportunities • Analytical – Assess situations strategically to identify opportunities for growth and improvement • Multitasking – Prioritize and manage multiple tasks effectively to meet deadlines • Effective communicator – Communicate clearly and promptly to achieve desired outcomes and minimize communication gaps • Innovative – Develop creative, practical and alternative solutions to address challenges • Detail-oriented – Demonstrate accuracy and thoroughness in planning and executing tasks effectively • Risk management – Identify potential risks, implement appropriate mitigation measures and ensure compliance with company policies • Singaporeans and Permanent Residents are preferred • Candidates with preferably 2–3 years of relevant working experience