Customer Service Officer (Call Centre I Bank)

The Opportunity • This is an exciting opportunity to work for one of the leading banks. • It is an opportunity for an experienced Customer Service Officer to join their team The Job • Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner. • Ability to understand customers’ needs and provide appropriate solutions and attention • Identify cross-sell opportunities during customer interaction • Consistently deliver excellent quality service to our customers to achieve total customer satisfaction • Solicit customers’ feedback and identify problem trends for improvement actions The Talent • No experience required • Prior experience in call centres or customer service is highly preferred • Comfortable to be in a call centre role • Committed and focused • Strong communication skills • Adaptable and a fast learner • Strong customer centricity • Must be comfortable with afternoon shift work and weekends Next Steps • Drop your resume and contact us to follow-up, or send your resume to yueshan.wu@adecco.com • Email Topic: Customer Service Officer • Only shortlisted candidates will be contacted Wu Yue Shan EA License No: 91C2918 Personnel Registration Number: R25138923