Customer Service Executive

Customer Service Role • Render paying delegate sales registrations, including invoicing and payment processing. • Render DS guest registrations: process pre-orders & send confirmation email. • Registrations for sponsor attendees, sponsor/speaker guests and media partners in Oracle system. • Setting up of event codes and pricing grids in Oracle system. • Assist with Finance with delegate payment follow ups. • Send out full event venue details a week before event. • Send out Roundtable pre-registration emails to attendees when needed. • Send out final reminder 1-2 business days before event (if required by DS or Producer). • Attend to all customer enquiries and maintain good customer experience. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Small and LSE Events support: • Prepare event holding slides. • Pre-event support: generate badge list, liaise with print vendor for on time delivery of badges and event materials. • Onsite event support as required by the Ops team. • Post-event support: cancelling of no-shows in the Oracle system, cleaning up and updating data of delegate registrations.