Operations Intern

Role Overview We are looking for a proactive and detail-oriented Operations Intern to support the daily operations of the company. This internship offers hands-on exposure to project coordination, operational processes, customer service support, and cross-functional teamwork within a fast-growing home improvement and installation business. Key Responsibilities 1. Operations Coordination • Assist with daily operational and administrative tasks. • Support scheduling and coordination between sales, operations, and installation teams. • Track project progress and ensure operational records are updated accurately. 2. Project & Customer Support • Assist in monitoring project timelines and installation schedules. • Follow up with internal teams on project status updates. • Support customer service and operational inquiries when required. 3. Documentation & Process Management • Maintain operational reports, records, and filing systems. • Assist in preparing operational documents, forms, and reports. • Ensure data accuracy across internal systems. 4. Cross-Department Exposure • Work closely with Sales, Marketing, Customer Service, HR, and Operations teams. • Participate in process improvement initiatives and operational projects. • Provide general administrative support to management when required. 5. Continuous Improvement • Identify opportunities to improve workflow efficiency. • Support implementation of new operational processes and systems. Requirements • Currently pursuing a Diploma or Degree in Business, Operations, Logistics, Management, or related disciplines. • Proficient in Microsoft Excel, Word, and Google Workspace. • Strong organizational and communication skills. • Positive attitude and willingness to learn. • Able to work independently and in a team environment. Learning Opportunities • Exposure to operations management within a growing SME. • Understanding of project coordination and customer journey management. • Experience working with multiple departments and stakeholders. • Hands-on involvement in process improvement and business operation