Customer Service Associate (Full Time) - Education

Location: iMall (Marine Parade / East) Jan & Elly is an established English Language School, focused on teaching Phonics and English to 4-12 year olds. We’re looking for a friendly and organised Customer Service Associate to join our team on a full-time basis . This role is ideal for someone who enjoys working with people and supporting daily centre operations in a learning environment. What You’ll Do • Be the first point of contact for parents and visitors • Handle walk-in enquiries, phone calls, and messages in promptly and in timely manner • Support student arrival, waiting and dismissal • Take charge of enrolment coordination and class scheduling • Support teachers with day-to-day centre operations What We’re Looking For • Friendly, confident and professional communication skills • Organised, detail-oriented and able to multitask with a strong sense of accountability • Comfortable interacting with parents and young children • Able to commit to working on both weekends (Saturday and Sunday) and three weekdays Weekday hours: 12pm-9pm Weekend hours: 9am-6pm • Prior customer service or front desk experience is an advantage • Willing to provide front desk support at other branches when operational needs require Why Join Us • Performance-based bonus opportunities • Supportive and welcoming team environment • On-the-job guidance provided • Convenient location at iMall