Officer, People & Culture (Hotel)

The Officer, People & Culture is responsible for managing day-to-day HR operations, ensuring compliance with company policies and labour laws, and supporting various HR functions including recruitment, employee relations, and performance management. This role acts as a bridge between employees and management, facilitating a positive work environment and promoting organizational effectiveness. How your day looks: Compensation and Benefits • Oversee the development and administration of compensation and benefits programs. • Ensure competitive and fair pay practices. • Manage the administration of employee benefits programs, including health insurance, retirement plans, wellness programs, and other employee benefits. • Ensure accurate and timely processing of benefits enrollments, changes, claims and terminations. • Liaise with benefits vendors and brokers to resolve issues and ensure optimal service delivery. • Conduct benefits orientation and education sessions for employees. • Maintain accurate records and documentation for all compensation and benefits activities. • Serve as a point of contact for employee inquiries regarding compensation and benefits. • Provide guidance and support to Director, People & Culture on compensation and benefits matters. • Generate reports and conduct data analysis to support decision-making and strategic planning. Performance Management • Design and implement performance appraisal systems and mid-year reviews. • Facilitate continuous feedback and development discussions. • Develop succession planning processes to ensure leadership continuity. HR Analytics and Reporting • Use HR metrics and analytics to inform decision-making. • Prepare regular reports on HR metrics and trends for the executive team. • Continuously improve HR processes through data-driven insights. Employee Relations and Compliance • Manage employee relations issues and provide conflict resolution. • Ensure compliance with labor laws and regulations. • Develop and maintain HR policies and procedures. Culture and Employee Engagement • Foster a positive, inclusive, and high-performance work culture. • Develop and implement employee engagement programs to boost morale and productivity. • Conduct regular surveys and feedback sessions to assess and enhance employee satisfaction. Talent Acquisition and Retention • Assist in the recruitment and selection process to attract top talent. • Develop retention strategies to reduce turnover and retain key employees. • Implement effective onboarding programs to ensure new hires are integrated successfully. Qualifications: Education Bachelor’s degree in Human Resources, Business Administration, or a related field. Master’s degree or HR certification (e.g., SHRM-SCP, IHRP) preferred with minimum of 5 years of HR experience. Skills • Strong strategic thinking and problem-solving skills. • Excellent leadership and team management abilities. • Exceptional interpersonal and communication skills. • In-depth knowledge of HR best practices and employment laws. • Proven ability to drive cultural change and foster a positive work environment. • Experience with HR software (Timesoft Cloud) and data analytics tools. • Excellent in Microsoft Excel.