Guidance Officer / Senior Guidance Officer

Duties and Responsibilities Provide quality care, supervision and guidance to children and youths (aged 7–21), supporting their daily living, development and well-being in Melrose Home. Resident Care and Behavioural Support • Provide day-to-day supervision, guidance, and support to children and youths in a residential care setting. • Guide residents in developing appropriate and socially acceptable behaviours while respecting their own rights and the rights of others, in accordance with sound behaviour management principles. • Support residents in adhering to the Home's routines and behaviour management framework, which sets out clear rules, expectations, and guidelines for respectful interactions with others. • Build positive relationships with residents and support their social, emotional, and personal development. • Manage behavioural and emotional challenges in a calm, consistent, and professional manner using a trauma-informed approach. • Motivate and mentor residents in supporting their personal growth and development. Health and Hygiene • Guide and support the residents in maintaining a clean living environment (dormitory). • Educate and reinforce good personal hygiene standards and practices among residents. • Monitor and attend to residents' health and medical needs. Safety and Crisis Management • Conduct regular checks to ensure the safety and wellbeing of residents. • Respond appropriately to incidents, emergencies, and crisis situations when required. Academic and Cognitive Development • Support residents in their academic needs and school-related matters. • Assist in planning and facilitating program that promote residents' growth, independence, and life skills. Integrated Care Plans • Work closely with Caseworkers and the multidisciplinary team to support residents' integrated care plans through the curated programmes or day to day activities. • Maintain accurate records and provide updates on residents' progress and wellbeing. Undertake any other duties assigned by the Unit Leader and/or Manager, Residential Care. Job Requirements • Minimum O Level qualification or equivalent. • Able to work on a rotating shift roster, including weekends and public holidays. • Prior experience working with children and/or youths is preferred but not essential. We welcome candidates with a genuine passion for supporting children and youths. • Adaptable, resilient, and committed to continuous learning. • Emotionally mature, patient, and able to build positive relationships while maintaining appropriate professional boundaries. Work Location Boon Lay, Singapore Working Hours Please note that Melrose Home is a 24-hour residential care facility operating seven days a week. Guidance Officers are required to work on a rotating shift roster, including weekends and public holidays. • 5-day work week with 2 rotational off days • AM Shift: 7:00am – 4:00pm • PM Shift: 1:00pm – 10:00pm (majority of shifts) We regret to inform that only shortlisted candidates will be notified.