Operations Manager

Job Responsibilities • Manage day to day restaurants & salons operations, and ensure a positive outlet image • Coordinating front and back of the house operations for smooth delivery of services • Training / coaching of new and current staff on customer service best practices • Managing staff training, schedules and work performance • Organize and supervise shifts • Respond promptly to customer complaints, suggest solutions to resolve complaints • Ensure compliance with safety and sanitation regulations • Control operations cost and identify measures to cut wastages • Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations • Preparing of reports • Analyze and forecast sales figures to maximize profits Job Specialisations • Bachelor Degree in Hospitality, Retail Management or related field • Proven management experience in the Beauty & F&B industry • Strong leadership skills • Excellent communication skills • Financial Management skills • Customer service oriented • Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines • In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc) • Working knowledge of data analysis and performance / operation metrics