Call Centre Executive

Key Responsibilities • Inbound & Outbound Support: Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards. • Transaction Processing: Accurately process secure customer requests, fund transfers, and data updates. • Product Promotion: Promote banking products, digital self-service tools, and credit services. • Performance Metrics: Meet performance targets for call resolution, service quality, and schedule adherence. Shift & Work Schedule • PM Shifts: Rotating blocks such as 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, or 3:00 PM – 12:00 AM (midnight). • Rotation: Includes weekends and public holidays on a rotating pattern (typically one weekday and one weekend day off). • Compensation: Monthly shift allowances are provided. Job Requirements • Education: Minimum GCE O-Levels, ITE, or Diploma qualifications. • Experience Criteria: • Banking Call Centre/CS: Minimum 12 months of relevant experience. Non-Banking Call Centre/CS: Minimum 24 months of relevant experience. Fresh Graduates (Diploma/Degree): Minimum 2 to 3 months of customer service experience (internships, part-time, or entry-level roles welcome). O/A Levels & ITE Candidates: Minimum 1+ years of relevant experience in customer service or contact centre operations. • Skills: Professional telephone etiquette, active listening, and strong communication skills. • Flexibility: Ability to work rotating or staggered shift patterns. Important Note: > Please share your resume in word format with dilip@helius-tech.com > Important Note: If this requirement is not a match for you please refer to your friends. > Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050. Best Regards, Dilip Kumar Daga Vice President - Strategic Accounts Helius Technologies Pte Ltd 36, Robinson Road,#13-05, City House, Singapore 068877 DID: +(65) 6429-9407 Mobile: +(65) 9060-4050 Fax: +(65) 62222213 Email id: dilip@helius-tech.com http://helius-tech.com Registration No : R1108376 EA Licence No : 11C3373 https://www.linkedin.com/in/dilipdaga/