IT Support Engineer

Responsibilities and Duties : · Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests · Facilitate IT onboarding and offboarding of users · Maintain the accuracy and quality of inventory of IT assets. · Provide level 1 support for IT hardware and software used in the hospital. · Carry out maintenance, health checks and refresh of end-user devices and applications · Monitor and ensure end-user devices comply to SLH security policies and processes · Provide administrative and support expertise in Microsoft Windows, M365, Active Directory, security patch management and other end-point applications. · Ensure issues are escalated in adherence to Standard Operating Procedures · Participate as a member in project teams Job Requirements : Minimum a Diploma in Computing, with at least 2 years of IT experience providing end-user computing support