FRONT DESK RESIDENT

FRONT DESK RESIDENT (PART-TIME) Piladay House | Holland Village Piladay is a boutique private Pilates studio built on personalised, high-touch client experiences. We're looking for a warm, organised, and proactive Front Desk Resident to join our Holland Village team on a part-time basis. This is a front-facing role at the heart of studio operations — you'll be the first person our clients see and hear, and a key support to our instructors and management team. What you'll be doing • Welcoming clients and managing the studio experience from arrival to departure • Handling bookings, scheduling, and appointment coordination across private and group sessions • Onboarding new clients — walking them through registration, studio policies, and what to expect • Managing payments, invoicing, and billing enquiries • Maintaining accurate client records in our booking system • Monitoring attendance, late cancellations, and no-shows in line with studio policy • Keeping the studio clean, well-stocked, and running smoothly throughout your shift • Supporting the team with day-to-day administrative tasks as needed What we're looking for • Warm, professional communicator — strong spoken and written English is essential • Comfortable in a client-facing environment and genuinely enjoys people • Organised and detail-oriented, with the ability to multitask during busy periods • Reliable and takes initiative without needing to be micromanaged • Prior experience in customer service, hospitality, or wellness is a plus — but we're happy to train the right person The details • Part-time | Rotating shifts • Based at The Studio @ Holland Village • From $10/hour