Academy Experience Executive

Academy Experience Executive Job Responsibilities • Handle enquiries from parents and students via phone, email, WhatsApp and in person. • Support trial lessons, enrolments, renewals, transfers and other student arrangements. • Follow up with prospective families and support enrolment conversion. • Build relationships with parents and support student retention. • Coordinate lesson schedules, make-up classes and teacher availability. • Work with teachers and academy teams to ensure smooth lesson operations. • Handle feedback and complaints and follow through to resolution. • Maintain student records, attendance and administrative information. • Monitor attendance and follow up with students and parents where required. • Support sales and enrolment targets through effective follow-ups. • Assist with academy events, promotions and student activities. • Identify operational issues and suggest improvements. • Support the Academy Manager with daily operations and ad-hoc duties. Requirements • 1–3 years’ experience in customer service, education, enrichment, hospitality, retail or similar roles. • Strong communication and interpersonal skills. • Customer-focused with good problem-solving skills. • Comfortable handling customer concerns and difficult situations. • Comfortable with sales, follow-ups and enrolment targets. • Positive, approachable and proactive. • Interest in education, music or working with children is an advantage. • Willing to work evenings, weekends and public holidays according to academy operating hours. What We Offer • Career opportunities in a growing music education organisation. • Exposure to customer experience, sales and academy operations. • Training and career progression opportunities. • Collaborative working environment. Apply now to join our academy team and be part of the students’ learning journey. CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357 EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889