Senior/Staff Engineer (Customer Quality Engineering)

• Handle and responds on customer quality issue • Define and implement Quality Assurance strategies for process stability, risk mitigation, and regulatory/customer compliance. • Conduct process audits and internal layered audits, ensuring timely follow-up, verification, and closure of findings. • Establish and enhance in-process control gates to strengthen risk mitigation. • Train QA operators and engineers on customer-specific requirements, SOPs, and quality standards. • Perform process, product, equipment, and recipe buy-off to ensure readiness and compliance before release. • Conduct audits and ensure compliance with requirements. • Review and approve Statistical Bin Limits (SBL), Statistical Yield Limits (SYL), Out-of-Control (OOC), and Out-of-Spec (OOS) events. • Chair weekly Quality Deep Dive meetings with Operations to review performance, risks, and improvement actions. • Drive defect reduction programs, Quality Control Circles (QCC), and Continuous Improvement Projects (CIP). • Lead and validate 8D, FMEA, and RCA activities, ensuring robust CAPA implementation. • Perform in-line quality audits, SPC monitoring, and process verifications to sustain control. • Prepare, maintain, and ensure compliance of process quality documentation (Control Plans, FMEA, PPAP, APQP, and MSA deliverables). • Identify and implement Poka-Yoke solutions and automation in quality checks. • Ensure successful recertification and compliance to ISO 9001, IATF 16949, ISO 27001, ISO 15408 (Common Criteria), and ESD S20.20. • Support customer audits, corporate automotive program requirements, and facilitate internal audits. • Track, monitor, and achieve departmental KPIs, reporting progress to management. • Lead or participate in process improvement initiatives, cross-functional task forces, and CIP reviews. • Develop, maintain, and continuously improve operational specifications. • Review, interpret, and implement customer requirements into internal processes. • Develop and maintain QA databases, digital workflows, and control systems for efficiency and traceability Job Requirements: • Degree, Post Graduate Diploma or Professional Degree in Engineering (Electrical/Electronic) or equivalent. • At least 3 year(s) of working experience in the related field is required for this position. • Experience in communicating with all level of customers will be advantageous