Duty Manager

Job Overview: • Our client is seeking a Duty Manager to oversee daily operations, ensure smooth event execution, and maintain high service standards. • You will lead shift operations, coordinate manpower, manage customer and stakeholder relationships, resolve operational issues, and take charge during incidents or emergencies. Job Responsibilities: • Lead daily operations and shift manpower deployment. • Ensure service quality and operational excellence. • Handle customer feedback, escalations, and incident management. • Coordinate with internal teams, vendors, and event organizers. • Conduct shift briefings, inspections, and operational reporting. • Coach frontline staff and drive continuous improvement. Requirements • Experience managing operations in a relatively large and fast-paced environment, handling cross-functional coordination, customer escalations, and operational incidents. • Experience leading operational teams; event operations experience is an advantage. To Apply: Interested candidates who wish to apply for this position are invited to click "Apply Now" and indicate "ATTN: ET" in their application. Alternatively, you may submit your updated resume directly to eunice.tai@talentfirst.com.sg. By submitting your application or resume to Talent First Pte. Ltd., you are deemed to have consented to the collection, use, and disclosure of your personal data to prospective employers for the purpose of evaluating your suitability for employment opportunities or you We regret that only shortlisted candidates will be notified. Tai Yen Wen (Eunice) Reg No: R22105780 Talent First Pte. Ltd. EA License No: 26C3535