Key Account Manager

Job Summary: The Key Account Manager is responsible for managing company’s strategic client portfolio, ensuring high client satisfaction, and maximizing business opportunities. The role combines relationship management, operational oversight, and proactive problem-solving, acting as the main point of contact for assigned clients while coordinating internal teams to ensure seamless service delivery and performance excellence. 1) Key Responsibilities: a) Client Relationship Management • Maintain and strengthen long-term relationships with assigned clients and partners. • Foster existing and new client relationships with key decision makers and influencers within client organizations. • Understand client business objectives and anticipate needs to provide tailored solutions. • Ensure client expectations are clearly understood internally and delivered consistently. b) Account Planning & Growth • Develop and implement account plans to drive revenue growth and identify new business opportunities. • Identify upselling, cross-selling, and service improvement opportunities. • Monitor account performance against targets and provide actionable insights to management. • Represent company professionally in meetings, presentations and client visits. • Support contract negotiations, renewals and commercial discussions as required. c) Operational Oversight & Problem Solving • Oversee sales quotation to meet client’s expectation technically and commercially. • Follow up and coordinate with Operations and other internal teams to ensure smooth service delivery and high customer satisfaction. • Address operational or service issues, implementing solutions promptly, while keeping management informed of critical escalations. • Take accountability in resolving client challenges and ensuring timely follow-ups. d) Reporting & Communication • Provide regular account updates, performance reports, and forecasts to management. • Maintain accurate client records, including contact details, service history, and requirements. • Act as the primary point of contact for any account related issues or complaints. • Communicate client feedback and market insights to internal teams for continuous improvement. 2) Authority • Authority to verify quotations subject to management’s approval • Authority to make operational and service level decisions within the scope of assigned accounts. 3) Requirement & Qualification Education: Bachelor’s Degree in Business, Sales, Marketing, or related field. Experience: 3 - 5 years in account management, sales, or client relationship roles. Proven experience managing key accounts and driving client satisfaction. Track record of proactive problem-solving and operational coordination. Languages: Strong command in Bahasa Malaysia and English. Mandarin proficiency is an added advantage. Technical Knowledge: • Familiarity with CRM systems and Microsoft Office applications. • Strong understanding of operational workflows and client service delivery. 4) Preferred Skills & Competencies: • Strong relationship-building and client engagement skills • Strategic account planning and execution ability • Excellent problem-solving, decision-making, and accountability • Leadership skills to coordinate internal teams and influence outcomes • Effective communication, negotiation, and presentation skills • Ability to work under pressure while maintaining high client satisfaction Job details • Education: Bachelor's or Equivalent • Contract: Permanent • Working hours: Normal Hour • Openings: 1 • Sector: Activities of head offices; management consultancy activities • Closes: 2026-11-07 About MISARMA ENTERPRISE SDN BHD (50-250 employees) Misarma Enterprise Sdn Bhd (MSM) is a wholly private Malaysia-owned and well-established company since 2009 engaging in construction, marine and oil & gas related industry. It is located at a wholly owned private wharf which, strategic location alongside the Miri Baong river, standing with it’s affiliate companies, Misarma Marine Sdn Bhd and Misarma Supply Sdn Bhd which focused on different sector. The establishment inaugurated as head office in Miri, Sarawak has rapidly expanded its business to Bintulu (Sarawak) and Kuala Lumpur Misarma Enterprise is specialise in timber and engineering sector to provide its client with variety of services. The main goal is to offer clients with one-stop services by provind necessary equipment and services. We also provide wide range of repair, installation and maintenance services for marine vessel, deck and engineering by keeping our workshop and wharf in close proximity to maximize quick and flexible service to our clients