TECHNICAL OPERATIONS SPECIALIST -LIQUID COOLING & INFRASTRUC

Service Engineer - Liquid Cooling & Infrastructure Specialist 1. Liquid-Cooling Integration & Technical Planning Participate actively in technical discussions, cross-departmental alignment, and planning for advanced liquid-cooling server clusters and high-density rack infrastructure. Assist in reviewing deployment blueprints, piping/cabling layouts, and Method of Procedure (MOP) documentation for liquid-cooled systems. Collaborate with project managers and clients to evaluate technical risks, site readiness, and cooling efficiency profiles. 2. Front-Line & On-site Technical Support Perform routine inspections, hardware installation, configuration, testing, and hardware upgrades at client facilities (e.g., Data Centers or enterprise server rooms). Respond promptly to customer service requests, performing efficient on-site fault diagnosis and primary hardware troubleshooting for both air-cooled and liquid-cooled environments. Maintain excellent client relationships by providing timely progress updates and generating clear, accurate daily maintenance logs/reports. 3. Defect Inspection & Hardware Repair Conduct detailed functional testing and Failure Analysis (FA) on returned defective parts, PCBA boards, power units, or server components. Perform component-level troubleshooting, repair, parts replacement, and thorough post-repair validation tests to ensure components meet quality standards. Document repair logs accurately into the database and assist in tracking defective inventory, spare parts, and RMA status. 2. Service Engineer (4-2 Shift Rotation) 1. Front-Line & On-site Technical Support Perform routine inspections, hardware installation, configuration, testing, and hardware upgrades at client facilities (e.g., Data Centers or enterprise server rooms). Respond promptly to customer incident reports and service requests, performing efficient on-site fault diagnosis and primary hardware troubleshooting. Maintain excellent client relationships by providing timely progress updates and generating clear, accurate daily maintenance logs/reports. Strictly follow shift handover procedures to ensure all ongoing technical issues, outstanding tasks, and critical customer requests are seamlessly transferred between teams. 2. Defect Inspection & Hardware Repair Conduct detailed functional testing and Failure Analysis (FA) on returned defective parts, PCBA boards, power units, or hardware modules. Perform component-level troubleshooting, repair, parts replacement, and thorough post-repair validation tests to ensure components meet quality standards. Document repair logs accurately into the database and assist in tracking defective inventory, spare parts, and RMA status. Job details • Education: Bachelor's or Equivalent • Contract: Permanent • Working hours: Normal Hour • Openings: 4 • Sector: Manufacture of electrical equipment • Closes: 2026-11-07 About WIWYNN TECHNOLOGY SERVICE MALAYSIA SDN BHD (More than 250 employees) Wiwynn is an innovative cloud IT infrastructure provider of high quality computing and storage products, plus rack solutions for leading data centers. Wiwynn aggressively invest in next generation technologies for workload and TCO (Total Cost of Ownership) optimization. As an OCP (Open Computer Project) solution provider and platinum member, Wiwynn actively participates in advanced computing and storage system designs while constantly implementing the benefits of OCP into traditional data centers. Wiwynn has purchased an industrial land in Senai KL Aiport City FreeZone. Construction of 1st factory (Phase 1) has begun and it's expected to commence its production in early 2023.