Senior Manager/Manager, Application Integration & Data Exchange

KEY RESPONSIBILITIES 1. Business Engagement & IT Business Liaison • Act as the primary IT liaison for integration-related matters across all business and application domains • Engage with stakeholders to understand integration needs, system dependencies, and data exchange requirements • Ensure integration solutions align with business processes and operational needs • Provide advisory on integration approaches, data exchange mechanisms, and solution options • Ensure effective coordination between application teams, infrastructure teams, and external partners 2. Integration and Data Flow Enablement • Ensure integration solutions effectively support data exchange between systems across the enterprise • Maintain visibility of system interactions, data flows, and integration dependencies • Identify gaps, inefficiencies, or risks in integration design and data exchange processes • Ensure integration-related decisions consider data integrity, system performance, and operational impact 3. Application Integration & Data Exchange Domain Management • Manage and oversee integration platforms, middleware, and data exchange mechanisms • Ensure integrations are stable, secure, and capable of supporting operational and business requirements • Maintain oversight of system interfaces, integration dependencies, and data flows • Ensure integration configurations and connectivity align with enterprise architecture and standards • Ensure the domain is managed in a structured, controlled, and scalable manner 4. Application Integration & Data Exchange System Coverage Coordinate and support integration and data exchange capabilities including but not limited to: • Middleware and Messaging Platforms – supporting system-to-system communication, message queues, and event-driven integration • API and Interface Services – supporting API-based integrations and system connectivity across platforms • Data Exchange Mechanisms – supporting batch and real-time data transfer between internal and external systems • Integration with External Platforms – supporting connectivity with third-party systems, partners, and external service providers • Ensure integration capabilities are reliable, secure, and capable of supporting enterprise-wide data exchange and system interaction. 5. Business Requirements, Solution Coordination, and Change Delivery • Oversee and support the gathering, validation, and prioritisation of integration requirements • Ensure requirements are translated into integration solutions, configurations, or enhancements • Facilitate discussions with stakeholders to define integration needs and expected outcomes • Review proposed changes to ensure alignment with system dependencies and data flow requirements • Ensure changes are delivered in alignment with business and operational priorities 6. System Implementation, Testing, and Operational Readiness • Participate in implementation and enhancement of integration solutions • Provide domain expertise during solution design, testing, and rollout activities • Oversee testing to ensure integration scenarios and data flows are adequately validated • Ensure integration solutions are operationally ready prior to deployment • Ensure minimal disruption to system connectivity during changes 7. Incident Management and Service Continuity • Oversee investigation and resolution of incidents affecting system integrations and data exchange • Ensure incidents are prioritised based on system impact and data flow disruption • Coordinate cross-functional troubleshooting involving multiple systems and platforms • Ensure rapid escalation and resolution of critical integration issues • Ensure stakeholders are informed of incident status and resolution progress 8. Continuous Improvement and Integration Enhancement • Identify opportunities to improve integration reliability, performance, and scalability • Drive improvements in data exchange processes and system connectivity • Support initiatives that enhance real-time integration capabilities and data availability • Contribute to development of integration standards and best practices 9. Governance, Compliance, and Control • Ensure integration solutions comply with internal policies, security standards, and regulatory requirements • Ensure data exchange mechanisms maintain appropriate controls, traceability, and audit readiness • Maintain documentation and records required for governance and compliance • Ensure proper change management and approval processes are followed 10. Vendor and Partner Management • Manage relationships with vendors supporting integration platforms and middleware solutions • Coordinate vendor activities related to issue resolution, enhancements, and system upgrades • Ensure vendor deliverables align with integration requirements and standards • Monitor vendor performance and ensure timely response and resolution • Escalate vendor-related issues where necessary 11. Team Leadership and Capability Development • Lead and guide team members supporting integration and data exchange capabilities • Provide direction on priorities, incident handling, and stakeholder engagement • Promote knowledge sharing and strengthen team capability in integration technologies • Identify skill gaps and support development initiatives • Ensure effective team coordination and operational continuity 12. Documentation and Knowledge Management • Ensure documentation of integration configurations, interfaces, data flows, and operational procedures is maintained • Ensure documentation supports troubleshooting, system continuity, and audit requirements • Maintain records of system changes, incidents, and key decisions • Promote structured documentation practices 13. Cross-Functional and Enterprise Coordination • Collaborate with Application Domains, Infrastructure, Cybersecurity, Data Teams, and PMO • Collaborate with IT Strategy, Innovation & Emerging Tech teams to enable i…