Training Services Coordination and Logistics Associate III

Summary: Provide learning administrative services to support client learning and data management needs Duties and Responsibilities include the following: • Perform data entry as it relates to learning administration • Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow) • Make certain client standard operating procedures, processes and service level agreements are maintained • Identify and trouble shoot discrepancies and issues • Escalate issues to Manager for resolution Qualifications: • Entry level for Bachelor’s degree or 2 years of successful working experience in: • A learning organization • Training administration (preferred but not required) • Customer service • Knowledge of and experience with learning management systems (preferred but not required) • Experience in Microsoft Office suite • Team-oriented but self-motivated and able to work with minimal supervision • Demonstrated attention to detail, strong quality focus, and well organized • Successful prioritization of work requirements and multitasking, as necessary • Analytical and problem solving skills • Client focused to build and maintain professional working relationships • Ability to remain flexible and adaptable to constant change • Effective oral and written communication skills with clients, leadership and team members Requirements: • Willing to work on Malaysia Public Holidays & night shift (supporting ET hours) • Remote working