Training Services Coordination and Logistics Associate IV

Training Associate IV Remote, Malaysia What you get: • Full-time employment with benefits day one including paid holidays • Paid Training • Weekend Off Requirements: • Must be at least 18 years of age or older • Preferably a high school diploma and above • Must be able to submit a background check and drug test • Must be able to work 8 hours night shift and Public Holidays from 8PM to 8AM, Mon to Fri Summary: Facilitating scheduling processes, ensuring efficiency, and maintaining high standards of service delivery Responsibilities: • Schedule Management: Create and maintain schedules in accordance with client requirements, demonstrating meticulous attention to detail. • Technical Proficiency: Possess a strong technical aptitude with the ability to navigate various software applications, including Microsoft TEAMS, Office, and Excel, ensuring seamless integration into scheduling processes. • Client Interaction: Collaborate closely with clients and other vendors to fulfill scheduling requests promptly and efficiently. • Adaptability and Responsiveness: Demonstrate flexibility and responsiveness in handling client scheduling requests, ensuring a high level of customer satisfaction. • Problem Solving: Exhibit strong problem-solving skills and the ability to think innovatively to address challenges that may arise during scheduling processes. • Quality Assurance: Uphold and enforce quality assurance standards to guarantee the accuracy and reliability of schedules. • Issue Resolution: Identify and escalate any scheduling issues or challenges to the Delivery Services Manager in a timely and efficient manner. • Multitasking: Effectively manage multiple scheduling tasks simultaneously in a fast-paced work environment. • Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills to facilitate smooth collaboration within the team and with clients. • Customer Service Excellence: Demonstrate strong customer service skills to address client inquiries, ensuring a positive and professional experience. • Independence and Team Collaboration: Work independently on assigned tasks while maintaining a collaborative approach with team members, fostering a supportive team environment. Qualifications: • Minimum of one year of experience in a customer service role, demonstrating a track record of delivering exceptional service. • Ability to work independently and as part of a team, showcasing versatility and adaptability. • Good English communication, Good work ethic , good organizational skills, multitasking