Consumer AML Specialist SG

Responsibilities: Business Performance and Management • Handle all outbound calls / emails with professionalism • Perform video call in a consistent and professional manner to prevent identity fraudulently • Handle internal service enquiries • Resolution of complaints within guidelines • Logging of service requests, complaints and enquiries • Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA • Ensure superb follow-up and fulfil promises made to our customers • Reviewing of transaction and filing of escalation memo whenever necessary Service Delivery • Verification of account opening documents • Call customers to follow up on pending documents if any and explain product mechanics when necessary • Review account opening applications within Service Level • Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment • Handle customer’s enquiries • To continually propose and implement workflow and productivity improvements Follow up Activities • Resolution of complaints within guidelines • Highlight of operational issues • Logging of service requests, complaints and enquiries Requirements: Qualifications • Diploma holder, and above Relevant Work Experience • Customer Service / Operations related experience, preferably from banking Personal Skills (Soft Competencies) • Self-motivated and strong in relationship building • Positive work attitude and high degree of initiative and drive • Excellent interpersonal and communication skills