Project Delivery Manager - Non-Retail SG

Key Responsibilities: Project Delivery & Enhancements • Lead end-to-end delivery for enhancement for banking applications enhancement, and work close with Project Delivery manager to deliver projects for banking applications. • Work closely with vendor to drive the analysis of business requirements, design technical solutions, and work with vendor to develop the enhancements. • Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with no / minimal disruption to business operations. Technical Support and Incident Management • Provide level 2 support for application issues. • Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary) • Follow IT Incident Management SOP, to track and resolve the tickets raised by users System Maintenance • Conduct regular health check on applications, including resource utilization and scheduled tasks completion status. • Assist in applying patches, updates and fixes. Perform verification in testing environment pior to the implementation in production environment. • Conduct post implementation verification after deployment User & Application Support • Assist bank users with application troubleshooting. • Support end-users in testing and validating fixes before deployment to production. • Document recurring issues and contribute to knowledge base articles in Confluence. Change & Release Support • Assist in testing system changes, upgrades and parameters update. • Follow IT Change Management SOP to ensure compliance and minimize disruption due from change. • Validate / engage business users for post-implementation of functionality and fixes of reported issues Compliance & Security • Assist in audit preparations by providing the artefacts requested by the relevant parties. • Report security vulnerabilities or suspicious activities promptly. Requirements: • University Bachelor's Degree or Professional Qualification Computer Science / Information Technology or its equivalent • Strong analytical and problem-solving experience • Detail orientated with strong stakeholder and customer focus • Strong verbal and written communication skills • Good communication skill and ability to present technical proposals to stakeholders • Able to work as a team with active participation in team discussion, and also able to work independently to handle multiple tasks assigned • Proactive and able to work under pressure and positive attitude • Experience with documented evident on solutioning banking areas, preferably in transaction banking and development in modern technology frameworks and methodology • Self-proficient MS Excel, PowerPoint and MS project • Manage the financial status of the projects being assigned to ensure project execution is within budget • Strong analytical and problem-solving experience • Detail orientated with strong stakeholder and customer focus • Strong verbal and written communication skills • Good communication skill and ability to present technical proposals to stakeholders • Able to work as a team with active participation in team discussion, and also able to work independently to handle multiple tasks assigned • Proactive and able to work under pressure and positive attitude • Experience with documented evident on solutioning banking areas, preferably in transaction banking and development in modern technology frameworks and methodology • Self-proficient MS Excel, PowerPoint and MS project • Manage the financial status of the projects being assigned to ensure project execution is within budget