Retail Specialist

Sales Management • Support the Sales & Operations Manager in driving sales performance and achieving sales targets across assigned department stores, specialty stores and hypermarkets. • Drive sales performance of assigned stores and ensure achievement of sales, productivity and operational KPIs. • Work closely with franchise partners to support sales performance, promotions and business growth. • Monitor store performance, market trends, competitor activities, promotions and customer feedback and provide regular updates to the Sales & Operations Manager. • Identify sales opportunities and recommend appropriate actions to improve store performance. • Work closely with department stores, specialty stores and hypermarkets to maximize sales opportunities, promotions and events. Customer Experience • Ensure the team delivers excellent customer service and consistent brand experience across assigned stores. • Drive customer engagement and clienteling to strengthen customer relationships and build long-term loyalty. • Support store events, promotions and brand activations to drive customer traffic and sales. • Work with franchise partners to support brand standards and customer experience. People Management • Lead, coach and motivate sales teams to improve productivity, performance and overall team effectiveness. • Support the Sales & Operations Manager in managing and developing Area Supervisors and sales teams. • Monitor staff attendance, grooming, selling skills, product knowledge and service standards across assigned stores. • Conduct regular store visits to monitor staff performance against KPIs, provide coaching and identify development needs. • Work closely with the Sales & Operations Manager and Training team to support staff training and development. Retail Operations • Support the Sales & Operations Manager in overseeing daily operations across assigned department stores, specialty stores and hypermarkets. • Ensure proper stock management, replenishment, visual merchandising and counter/store presentation. • Ensure stores comply with brand guidelines, operational procedures and department store requirements. • Maintain strong working relationships with PICs and department stores, specialty stores and hypermarket management. • Work closely with the Sales & Operations Manager to support franchise partners on operational, stock, VM and business matters. • Work closely with internal teams, including Brand, Marketing and Customer Service to ensure smooth execution of business initiatives. • Prepare regular sales reports and performance analysis and provide market insights and feedback to the Sales & Operations Manager. • Support ad-hoc projects and business initiatives assigned by the Sales & Operations Manager or management. Education Minimum Diploma / Degree Holders Experience Requirements • Minimum 3 years retail operations experience with at least 1 year in multi stores retail managerial capacity. • Strong understanding of retail KPIs, inventory management, and customer service • Good team player, committed, flexible, multi-tasking, and strong analytical skills • Independent and able to work under pressure • Good analytical and problem-solving skills. • Self-driven with “can do” attitude Computer Skills • Proficiency in Microsoft Office (Word, Excel, PowerPoint) Language • Good spoken and written English and Bahasa Malaysia. Mandarin will be added advantage