E-commerce Executive

• Handle day-to-day e-commerce operations and logistics-related matters, including managing return, exchange and refund cases. • Ensure that promotional activities are properly executed, implemented on time and communicated to the relevant teams. • Prepare and update product listings, pricing and promotions across online platforms, including Shopee, Lazada, TikTok Shop, Zalora, the company’s monosite, and any other future platforms. • Support and coordinate livestreaming activities across marketplaces, including the planning and execution of livestreaming campaigns to drive sales, customer engagement and brand visibility. • Stay updated on livestreaming, social commerce trends, tools and platform features to identify opportunities to improve e-commerce performance. • Coordinate with internal teams to ensure product information, stock availability and visual assets are accurate and up to date. • Monitor and record sales performance across all e-commerce platforms and provide regular updates and reports when required. • Collaborate with cross-functional teams to implement system enhancements and resolve identified system issues or bugs. • Ensure all online shops comply with marketplace policies, guidelines and requirements. • Respond promptly and professionally to customer enquiries and coordinate with relevant teams to resolve customer issues. • Perform any other duties and responsibilities as assigned by the Superior from time to time. • Bachelor's Degree / Diploma in Marketing, Business, E-Commerce, Digital Marketing or any related field. • Fresh graduates are welcome to apply. Candidates with prior experience in e-commerce, livestreaming, social commerce or digital marketing will have an added advantage. • Strong knowledge or interest in e-commerce platforms, including Lazada, Shopee, TikTok Shop and Zalora. Knowledge of Salesforce and Salsify would be an added advantage. • Experience or interest in livestreaming and social commerce would be an added advantage. • Proficiency in basic design tools such as Canva. • Knowledge of Order Management System (OMS), SAP and DocuWare would be an added advantage. • Good communication and coordination skills, with the ability to work effectively with internal and external parties. • Able to work independently with minimum supervision, self-motivated and a good team player. • Detail-oriented, organised and willing to learn new e-commerce platforms, systems and technologies. • Proficient in English and Bahasa Malaysia, both written and verbal.