Assistant Laundry Manager

Your Day To Day Support Overall Laundry Operations • Assist the Laundry Manager in planning, coordinating, and overseeing the daily operations of the Laundry and Uniform Room. • Ensure hotel linen, towels, uniforms, guest laundry, and F&B linen are processed, handled, stored, and distributed in accordance with hotel standards and operating procedures. • Ensure laundry operations are adequately staffed and organised according to business levels, occupancy, events, and operational requirements. • Monitor workflow between collection, sorting, washing, drying, pressing, folding, finishing, storage, and distribution. • Ensure operational continuity during peak periods, high occupancy, special events, and manpower shortages. • Act as the person in charge of the Laundry operation in the absence of the Laundry Manager. Laundry Quality & Standards • Ensure all processed laundry meets established quality, hygiene, presentation, and finishing standards. • Conduct regular quality inspections of hotel linen, uniforms, guest laundry, and outsourced F&B linen. • Monitor issues such as stains, discolouration, shrinkage, damage, poor finishing, or incorrect washing processes and ensure corrective action is taken. • Establish and maintain appropriate quality control procedures throughout the laundry process. • Work with relevant departments to identify recurring quality issues and implement preventive measures. Linen Management & Par Stock Control • Monitor hotel linen inventory and maintain appropriate par levels according to hotel requirements and occupancy. • Coordinate with Housekeeping and other operational departments to ensure sufficient availability of bed linen, bath linen, towels, and other textile items. • Conduct regular linen counts and investigate discrepancies, shortages, excessive consumption, and unexplained losses. • Monitor linen discard, damage, stains, and replacement requirements. • Recommend linen replacement and purchasing requirements based on operational needs and linen condition. • Support the implementation of effective linen control procedures to minimise losses and unnecessary replacement costs. Uniform Room Management • Oversee the daily operation of the Uniform Room and ensure uniforms are properly received, cleaned, pressed, repaired, stored, issued, and returned. • Maintain accurate uniform inventory and ensure adequate stock availability for all departments. • Coordinate uniform fittings, new joiner requirements, transfers, replacements, and leavers' uniform clearance. • Monitor uniform condition and recommend replacement, repair, or disposal when required. • Ensure uniform records are maintained accurately and confidentially. Guest Laundry Operations • Ensure guest laundry is handled with care and processed within the required turnaround time. • Ensure guest laundry is properly checked, tagged, recorded, cleaned, finished, packaged, and returned according to hotel standards. • Monitor guest laundry billing and ensure charges are accurately recorded and communicated to the relevant department. • Investigate and resolve guest laundry issues, including missing, damaged, delayed, or incorrectly processed items. • Handle guest concerns professionally and coordinate appropriate recovery actions when required. External Laundry & Vendor Management • Coordinate the day-to-day operation of outsourced laundry services, particularly F&B linen and other items sent to external service providers. • Monitor collection and delivery schedules to ensure timely availability of outsourced linen. • Conduct quality checks on returned linen and report discrepancies, shortages, damages, or quality concerns to the service provider. • Maintain accurate records of items sent and received from external laundry providers. • Work closely with Purchasing and Finance on vendor documentation, invoices, service levels, and cost monitoring. • Support vendor performance reviews and recommend improvements where necessary. Cost Control & Productivity • Assist the Laundry Manager in controlling departmental operating costs and achieving budgetary targets. • Monitor consumption of laundry chemicals, utilities, linen, uniforms, packaging materials, and other operating supplies. • Identify opportunities to reduce wastage, improve productivity, and optimise resource utilisation. • Monitor laundry productivity against workload and manpower levels. • Review operational practices and recommend improvements to increase efficiency and reduce unnecessary costs. • Support monthly departmental reporting and budget preparation where required. • Reporting & Documentation • Maintain accurate records relating to linen movements, uniform inventory, guest laundry, outsourced laundry, chemical usage, equipment maintenance, and departmental supplies. • Prepare daily, weekly, and monthly operational reports as required. • Monitor key operational indicators and highlight significant variances or concerns to the Laundry Manager. • Ensure all relevant checklists, logs, records, and departmental documentation are completed accurately and maintained appropriately. • Support departmental audits and ensure identified gaps are followed up and closed within the required timeframe. Operational Leadership & Business Continuity • Act as a key operational leader within the Laundry department and take ownership of daily operational challenges. • Make appropriate operational decisions within the scope of authority to ensure uninterrupted service. • Support emergency and contingency arrangements in the event of equipment breakdowns, manpower shortages, delayed external laundry deliveries, or unexpected increases in workload. • Ensure appropriate communication and escalation to the Laundry Manager and relevant hotel leaders when significant operational risks arise. What We Need From You • Diploma or Degree in Hospitality Management or related discipline. • Minimum 2–3 years of housekeep…