Sampling Specialist cum Customer Care Executive

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world . PRIMARY RESPONSIBILITIES • Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. • Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. • Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. • Support business growth through effective customer engagement and service delivery. SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS • Conduct food, water, swab, and air sampling in accordance with SGS SOPs. • Perform hygiene audits based on specified checklists. • Ensure proper sample identification, labeling, and documentation. • Submit samples to laboratory within required timelines. • Ensure timeliness and accuracy in field execution and reporting. • Handle customers professionally during onsite activities. SPECIFIC RESPONSIBILITIES – CUSTOMER CARE • Responsible for sample handling from sample collection to sample registration • Maintain and develop Key Accounts, including building long-term customer relationships. • Collaborate with internal teams to ensure smooth service delivery. • Identify opportunities to promote SGS services and expand business scope. • Monitor KPI compliance for response time and service quality. • Minimum Diploma in Science, Customer Care, or related field. • 1–3 years of relevant experience; fresh graduates encouraged to apply. • Experience in laboratory, sampling, or customer-facing roles is an advantage. • Able to work independently with minimal supervision. • Willing to travel to client sites when required Please share details of your expected salary, notice period and current staying location under "Message to Hiring Manager". Shortlisted candidate shall received a call to discuss further. Thank You!