Intern, Ops Excellence

Job Description As an Ops Excellence Intern, you’ll support efforts to improve operational efficiency, process consistency, and customer experience within the Hotels & SNAP (Flight+Hotel) business. You will work across day-to-day operational activities and process improvement initiatives, with a focus on data analysis, reporting, operational tracking, and identifying process trends or inefficiencies. The role provides exposure to how data is used to monitor operations, support decision-making, and improve processes within a fast-paced travel environment. This role suits someone who enjoys working with data, identifying patterns, solving structured problems, and understanding how business operations work end-to-end. What you’ll do • Handle operational follow-ups, data updates, and admin tasks. • Collect, clean, and check operational data. • Analyse data to find trends, errors, and inefficiencies. • Maintain reports, trackers, and dashboards. • Monitor operational KPIs and flag issues. • Help investigate problems with Operations and other teams. • Suggest improvements to recurring issues and processes. • Document workflows and SOPs. • Support UAT/testing and record results. What we want • Proficiency in Google Workspace, particularly Google Sheets, Google Docs, and Google Slides. • Basic data analysis/statistics knowledge. • Good attention to detail. • Able to spot patterns and inconsistencies. • Organized and able to manage multiple tasks. • Good communication and teamwork. • Willing to learn quickly and adapt. Good to have • Experience working with Google Sheets, including formulas, sorting, filtering, pivot tables, charts, and basic data analysis. • Data visualization/reporting experience. • Exposure to business analytics, operations, or process improvement. • Experience with SOPs/process mapping. • Ability to explain data findings clearly.